Privacy policy

In accordance with law no. 78-17 of 6 January 1978 on data protection and the General Data Protection Regulation (GDPR), LE HAMEAU DE LA MURE is committed to protecting your privacy.

Please contact us at  bienvenue@lamure.com if you have any questions or problems regarding how we use your personal data and we will be happy to help you. By using this site and/or our services, you consent to your personal data being processed as described in this privacy policy.

Definitions

Personal data – any information relating to an identified or identifiable individual.
Processing – any operation or set of operations performed on personal data or sets of personal data.
Data subject – a natural person whose personal data is being processed.
Child – an individual under the age of 16.
We – LE HAMEAU DE LA MÛRE
Data protection principles
We are committed to complying with the following data protection principles:

 

  • Processing is legal, fair and transparent. Our processing activities are done for the purpose of legitimate interests. We always consider your rights before processing personal data. We will be able to provide you with information about processing on request.
  • Processing is limited. Our processing activities correspond to the purpose for which the personal data was collected.
  • Processing is carried out with a minimum of data. We collect and process only the minimum amount of personal data required for any purpose.
  • Processing is limited in time. We will not retain your personal data for longer than necessary.
  • We will do our best to ensure the accuracy of data.
  • We will do our best to ensure the integrity and confidentiality of data.

Rights of the persons concerned

The data subject has the following rights:

  • Right to information – this means that you can find out whether your personal data is being processed; what data is being collected; where it comes from, and why and by whom it is processed.
  • Right to access – this means that you have the right to access the data collected about you. This includes your right to request and obtain a copy of your personal data that has been collected.
  • Right to rectification – this means that you have the right to request the rectification or deletion of your personal data that is inaccurate or incomplete.
  • Right to deletion – this means that under certain conditions you can request that your personal data be deleted from our records.
  • Right to restrict processing – this means that under certain conditions you have the right to restrict the processing of your personal data.
  • Right to object to processing – this means that under certain conditions you have the right to object to the processing of your personal data, for example in the case of direct marketing.
  • Right to object to automated processing – this means that you have the right to object to automated processing, including profiling. You can exercise this right whenever there is a profiling result that produces legal effects that significantly affect you.
  • Right to data portability – you have the right to obtain your personal data in a machine-readable format or, if practicable, to transfer it directly to another database.
  • Right to complain – in the event that we refuse your request under the access rights, we will provide you with a reason for refusal. If you are not satisfied with the way your request has been handled, please contact us by email at bienvenue@lamure.com
  • Right to assistance from the supervisory authority – this means that you have the right to be assisted by the CNIL (French Data Protection Agency) and the right to other legal remedies such as claiming damages.
  • Right to withdraw consent – you have the right to withdraw any consent given for the processing of your personal data.

Data we collect

Information you have provided to us

  • Through our contact and quotation forms, we may collect the following personal data: Last Name, First name, Company, Phone number, Email address. This information is necessary for us to understand and process your request in order to provide you with the requested products or services. We want to improve your customer experience.

Information automatically collected about you

When you browse the site, we also automatically receive the Internet Protocol address (IP address) of your terminal, allowing us to obtain more details about the browser and operating system used. We use persistent cookies to improve the user experience. These cookies are stored on your computer even after you close your browser and are reused on subsequent visits to our site. We may also use cookies to better understand how you interact with our site and to improve our services to you.

Publicly available information

We may collect information about you that is publicly available.

How do we use your personal data?

We use your personal data for the purpose of legitimate interests and with your consent. We may process your personal data for the following purposes:

  • To improve your customer experience.
  • To communicate and interact with you.
  • To provide you with products and services that you have requested.
  • To send you personalised offers.
  • To fulfil a legal or contractual obligation.
  • To contact you for an interview.
  • To send you our newsletter by email.

In the context of a contract or the performance of contractual obligations, we process your personal data for the following purposes:

  • To provide or send you a service or product;
  • To contact you for sales or billing.

We will retain your billing information and other information collected about you in accordance with the law for accounting purposes or other obligations under the law.

Who else can access your personal data?

We will never share your personal data with unknown third parties. Some third parties may have access to your data from time to time:

  • LK Interactive, the agency that designed our website, solely for the purpose of improving your user experience on the website.

We only work with processing partners who can ensure an adequate level of protection for your personal data. We will disclose your personal data to third parties or officials if we are legally required to do so. We may disclose your personal data to third parties if you have consented or if there are other legal grounds.

 

How do we protect your data?

We do our best to protect your personal data. We use secure protocols for communication and data transfer (HTTPS). We use anonymisation and pseudonyms where appropriate. We regularly monitor our systems for vulnerabilities and attacks.
Although we do our best, we cannot guarantee the security of your data. However, we undertake to inform the CNIL (French Data Protection Agency) of data breaches within 72 hours of the breach being discovered. We will also inform you if there is a threat to your rights or interests. We will do everything reasonably possible to prevent security breaches and to assist the authorities in the event of a breach.

Cookies

We use cookies to analyse visitor behaviour, administer the website, track user interactions and collect user information. A cookie is a small text file stored on your computer. Cookies store information used to help make sites work. We can only access the cookies created by our website. You can control your cookies through your browser. Choosing to disable cookies may prevent you from using certain features.

You can object to this at any time from your browser settings:

  • On Google Chrome: “Settings > Advanced settings > Privacy and security > Content settings > Cookies”.
  • On Mozilla Firefox: “Options > Privacy & Security > Privacy > Cookies & Site Data”.
  • On Safari: “Preferences > Privacy > Cookies and website data”.
  • On Microsoft Edge: “Settings > Advanced settings > Privacy and security > Content settings > Cookies”. 

 

Strictly necessary cookies:

Cookies may be required for you to use certain important features on our website. These cookies do not collect any personal information.

 

Statistics cookies:

_ga, _gid: Cookies specific to Google Analytics
Google has its own privacy policy which you can read here.
As stipulated by the CNIL (French Data Protection Agency), we are exempt from collecting consent for the placement of these cookies. The data collected are not cross-checked with other processing operations. These cookies are only used to produce anonymous statistics and do not allow the user’s navigation on other sites to be tracked. We also implement IP address anonymisation.

Third-party cookies:

The pages of this site may include embedded content (e.g. videos, images, articles, etc.) from other sites. This content behaves in the same way as if you visited that website.
These websites may collect data about you, use cookies, embed third party tracking tools, track your interactions with any embedded content if you have an account logged on their website.

Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

Links

You may leave our website by clicking on certain links on our website. We assume no responsibility for the privacy practices of these other sites and recommend that you read their privacy policies carefully.

Contact information

Website publisher:

LE HAMEAU DE LA MURE
Travers de la Mûre, 07800 Saint-Laurent-du-Pape
+33(0)4 75 41 77 77

Website designed by:

LK Interactive
805 Rue Jean René Guillibert Gauthier de la Lauzière, 13290 Aix-en-Provence
+33(0)4 84 49 01 29
info@lk-interactive.fr 

Website hosted by:

OVH
2 rue Kellerman – 59100 Roubaix
+33(0)9 72 10 10 07
support@ovh.net

Supervisory authority:

Commission nationale de l’informatique et des libertés (CNIL – French Data Protection Agency)
3 Place de Fontenoy, TSA 80715, 75334 Paris CEDEX 07, France
+33(0)1 53 73 22 22
We reserve the right to make changes to this privacy policy.